PATOLast updated: 27 September 2026
We want you to love your PATO gear. If something isn’t right, here’s how it works.
Changed your mind? 14-day right to cancel
If you’re buying in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
- Email us at patogolfsupport@gmail.com within 14 days of delivery to let us know. Include your order number.
- Send the item back within 14 days of telling us. It should be unworn, unwashed and in its original condition.
- We’ll refund the item price and standard delivery cost within 14 days of receiving the item back (or proof that you’ve sent it).
- Return postage is paid by you, unless the item is faulty or we sent the wrong thing.
Please email us before sending anything back so we can give you the right return address. Parcels sent to our production partner without contacting us first can’t be processed.
Damaged, faulty or wrong item
If your order arrives damaged, with a print or embroidery defect, or isn’t what you ordered, email us at patogolfsupport@gmail.com within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or give you a full refund, whichever you prefer. You won’t need to pay for anything.
Wrong size
Please check the Size Guide on each product page before ordering. If the size isn’t right, you can use your 14-day right to cancel and place a new order in the right size.
Refunds
Refunds go back to the original payment method. Depending on your bank, it can take a few extra days to show up.
Your legal rights
This policy doesn’t affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.